Frequently Asked Questions

1. Complete an application for a hydraulic study.  Return the application and $275.00 to: Davison Rural Water 2921 W 23rd Ave PO Box 668 Mitchell SD 57301
2. You will be contacted once DRWS hears back from the  engineer (could take up to 6 weeks).
3. If your application is approved, there will be some paperwork for you to sign and membership fee needs to be paid before installation of the new service.

Bills are due by the 20th of each month.

1. Mail to: PO Box 668  Mitchell SD  57301
2. Drop off: Dropbox (gold flap) West side of office building at 2921 W 23rd Ave  Mitchell SD
3. ACH (Bank Draft or Auto Pay): ACH Form complete and return to teresa@drw-hrw.com
4. Online:  Click on green Pay My Bill button on the top of web page
5. Over the Phone: 605-996-2266 during business hours

Yes. Simply complete and return the ACH Authorization Form to have your monthly payment automatically withdrawn from your bank account. This is a safe and convenient way to ensure your bill is always paid on time.

If you would like to receive an e-bill instead of paper bill, Email: teresa@drw-hrw.com or call the office 605-996-2266

A separate service will be required for each residence/business.

Please call our emergency phone number 605-999-0404 and our service technician 

on-call will assist you.

If you notice a leak (standing water) when driving around the countryside, please call Davison Rural Water 605-996-2266 to report your findings.  As our way to thank you for finding a leak, a leak reward will be mailed to you.

Milky or cloudy colored water occurs when there is air in the line.  If water is shut off for a leak repair milky or cloudy water may be a result when water is turned back on.  It is still safe to use or drink.  Running water to “flush” the air out will help clear the water.  If running water does not help, please call the office to let us know.

When water is heated or cooled it brings out calcium deposits.

Finding a leak can be difficult.  Leaks are not always as obvious as we would expect.  Most often, if the leak is metering (higher usage than normal showing on your meter), the leak is on the customer's portion of the line (pipe, hydrants, etc. after the meter).  Below are some tips & tricks you may want to try to help you identify the leak:

1. Check Your Bathrooms: Toilets are often a culprit for unexpected water usage.  A leak on a toilet can result in up to 16,000 gallons per month extra on your water bill if the leak is severe enough.  To check for toilet leaks, you need only one item... food coloring.   Lift the tank lid of your toilet and put several drops of food coloring in the tank.  Do NOT flush the toilet.  Wait approximately 30 minutes and look for the food coloring to appear in the bowl of the toilet.  If it does, the toilet may have a leaking seal.
2. Check Your Water Softener: Water softeners often can cause abnormal jumps in water usage.  Most water softeners are set to “cycle” at certain intervals set by you or your water softener specialist.  In some cases, these settings can be disrupted/changed, causing your water softener to cycle more often.  Thus using more water than normal.  Check your water softener panel to see how often it is cycling and consult your softener specialist for recommended settings.
3. Check Outside: Leaks outside of the home can also occur.  Often these leaks are on underground lines, outdoor hydrants, or livestock waterers.  To check your hydrants and the underground lines to the hydrants, grab a fiberglass handled screwdriver.  Place the metal tip of the screwdriver to the head of the hydrant the put your ear to the fiberglass handle.  If there is water moving (possible leak) underground, you will hear a quiet hissing or vibrating sound. If you’re sure that you have a leak and have tried the above tips & tricks of the trade without success, please call Davison Rural Water or your plumber to receive additional assistance. If you have an emergency situation please call our emergency phone number 605-999-0404!